Standard deployments typically go live within 5-7 business days from contract signing. This includes rack installation, power provisioning, and network connectivity. Expedited deployments can be arranged for urgent needs.

We need your equipment specifications (dimensions, weight, power requirements), desired locations, network bandwidth needs, and any specific compliance requirements. Our sales team will guide you through a detailed assessment.

Yes! We encourage prospective customers to tour facilities before commitment. Contact us to schedule a tour at any of our locations. Virtual tours are also available for international clients.

Absolutely. Many customers start with a quarter rack or even a few rack units and scale as needed. Our flexible contracts and month-to-month options make it easy to grow without long-term commitments.

No. We pride ourselves on transparent pricing. Your monthly rate covers rack space, power allocation, and included bandwidth. Any additional services (remote hands, extra bandwidth, etc.) are clearly itemized and approved before billing.

We accept ACH transfers, wire transfers, and credit cards. Enterprise customers can arrange invoice billing with NET-30 terms after credit approval.

Yes. Annual contracts receive a 10% discount, and 3-year contracts receive 20% off. Volume discounts are available for multiple racks or multi-location deployments.

Bandwidth overages are billed at $0.10/GB. We provide alerts at 75% and 90% of your allocation so you can upgrade proactively. Most customers find it more economical to upgrade their plan.

Standard deployments have a one-time $500 setup fee covering installation, initial configuration, and testing. This is waived for annual contracts. Custom deployments may have different setup fees.

We offer 120V and 208V power with various amperage options (1A to 30A per rack). Redundant power feeds (A+B) are standard. High-density deployments up to 20kW per rack can be accommodated in select facilities.

Yes, you can announce your own IP space via BGP. We also provide IPv4 and IPv6 addresses if needed. Our network team will work with you on proper BGP configuration and route announcements.

Standard ports range from 1Gbps to 100Gbps. Most deployments use 1Gbps or 10Gbps. Higher speeds are available in major markets. All ports include DDoS protection.

Yes, all our facilities are fully IPv6 enabled. We provide IPv6 allocations at no additional cost and can help with dual-stack configurations.

Standard facilities provide traditional raised-floor cooling. Hot/cold aisle containment is available in most locations. High-density deployments can access in-row cooling or liquid cooling in select facilities.

Yes, through several methods: console access via remote KVM, IPMI/iLO for out-of-band management, and VPN access to your equipment. We also offer remote hands services for physical tasks.

This varies by location. Major metro facilities typically have 40-60+ carriers. We maintain carrier-neutral facilities, so you can choose any available provider. Our team can help you evaluate options.

Yes, we provide direct connections to AWS (Direct Connect), Azure (ExpressRoute), Google Cloud (Interconnect), Oracle Cloud, and IBM Cloud in most locations. Setup takes 5-10 business days.

Our standard SLA is 99.99% network availability. Enterprise customers can arrange custom SLAs up to 99.999% with financial credits for any downtime.

Yes, basic DDoS protection is included with all plans. Advanced DDoS mitigation with higher thresholds and detailed analytics is available as an add-on service.

Absolutely. We can provision point-to-point circuits, MPLS, or SD-WAN connections between your deployments. Private VLANs are also available for Layer 2 connectivity.

24/7 on-site security personnel, biometric access controls, mantrap entry systems, 360° video surveillance, and regular security audits. All personnel undergo background checks.

Yes, all facilities meet SOC 2 Type II, HIPAA, and PCI DSS Level 1 requirements. We provide compliance documentation and support audit processes. ISO 27001 certification is also maintained.

We have facilities in regions with specific data residency laws (EU, Canada, Australia, etc.). We can ensure your data never leaves the required jurisdiction and provide documentation for compliance.

Yes, detailed access logs are maintained for all facility entries and are available upon request. This includes timestamp, identity verification, and purpose of visit.

Multiple options: geographic redundancy across locations, automated backup services, and failover configurations. We can help design a DR strategy that meets your RTO/RPO requirements.

24/7/365 support via phone, email, and portal. Professional and Enterprise plans include phone support. All customers can submit tickets anytime through our customer portal.

Remote hands technicians can reboot equipment, check cables and connections, swap hardware, verify LEDs/indicators, and perform basic troubleshooting. Rates vary by plan and task complexity.

Yes, we offer managed firewall, load balancing, backup management, monitoring, and OS patching services. This lets you offload infrastructure management to our expert team.

Standard requests: 2-4 hours. Urgent requests: 30-60 minutes. Emergency requests: immediate response. Response time SLAs vary by plan level.

Yes, our professional services team can handle equipment installation, structured cabling, cross-connects, and initial configuration. Pricing depends on scope of work.